PlayFrank Casino Review


The world of online casinos is a busy one, and one that is constantly growing, with more new casinos opening every single month. That means that it can be quite difficult to keep track of the field, and knowing which casinos are worth checking out before you start to play can give you a huge advantage and save you a great deal of time when you’re looking for somewhere new to start playing. PlayFrank is one of these online casinos, but could it be one that might rise to the top of your favorites list? Let’s find out.

We’ve extensively researched PlayFrank Casino for our PlayFrank mobile casino review, and below we’ll work through all of the most important features you need to be aware of when you’re considering signing up for PlayFrank Casino. To find out what we thought of PlayFrank Casino, read our PlayFrank Casino review below to find out more!

What is PlayFrank Casino?

PlayFrank is run by EveryMatrix NV, and has been up and running since 2014. That’s not the oldest out there, but it’s fairly well established while still being relatively modern and slick in its site design. PlayFrank Casino is a bright, fun, and easy to use online casino that offers a number of thrilling extra features and a huge number of games for players across the world (although certain countries, including the USA, are restricted and prevented from accessing this online casino site). 

Many of the most popular games around are available from this online casino, and a wide range of games from some of the biggest and best software providers in both the slots and table categories. There aren’t any poker games or sports betting areas on this site, but the range of slots and table games is impressive and there are a few very solid progressive jackpot games available too, for anyone who wants the chance to win big. 

There is also a very good mobile version of the website, offering easy navigation and a wide range of games. The mobile library is not quite as large as the desktop version, but all of the most popular games are available, and many others besides. There is no dedicated app, but the mobile browser version is well optimized and offers a great gambling experience.

PlayFrank Casino games

The games on offer from PlayFrank Casino are provided by 10 of the top software providers in the industry, including Microgaming and NetEnt, as well as several others. There are almost 1000 different games available, most of which are slot games, and many of these are among the biggest and best available. 

The slots games available includes NetEnt hits such as Starburst, Gonzo’s Quest, and Dracula, as well as Microgaming games like Phantom of the Opera, Jurassic World and Game of Thrones. Many of these are also available for mobile players, who can generally access almost all of the same games as desktop players. 

The casino games in addition to the slots games are fairly wide ranging, with options covering games like Double Xposure Blackjack and Royal Roulette, as well as many poker variants, although video poker games are not available from PlayFrank Casino. 

PlayFrank Casino withdrawals and deposits

The information available about banking options and withdrawal fees for PlayFrank casino is somewhat unclear, as there appears to be a significant level of variation between different locations. In most cases, withdrawals appear to be possible with no fees within a 24 hour window, but that may vary between geographical locations.

The range of payment options available for deposits and withdrawals includes standard options such as Visa and Mastercard, as well as e-wallets such as Skrill, Neteller, Paysafecard and Trustly. It is worth noting that bonuses cannot be redeemed on deposits made via Skrill or Neteller, but most other payment options are eligible. In general, however, Skrill and Neteller are the fastest options for withdrawals, so they have some notable advantages as well as disadvantages to be aware of. 

PlayFrank Casino welcome bonus

The welcome bonus on offer to new players from PlayFrank Casino is a moderately generous one, but comes with a number of limitations that it’s worth being aware of. The total value of the bonus comes to $300, along with 200 free spins on the popular Starburst slots game, but not everyone will find that particularly easy to access.

This bonus is separated into 3 different sections, each one of which comes with a 35 x wager requirement for each stage that incorporates the deposit amount as well as the bonus amount. These bonuses start with a 100% deposit match bonus of up to $100 in value and 50 free spins on Starburst for your first deposit, a 50% match bonus and 50 free spins on Starburst for your second deposit, and 100 free spins on Starburst with your third deposit. 

The problem here is that, as well as being restricted by the 35 x wager requirement, this bonus is limited to only certain games. Only slot machines count towards that 35 x requirement, and certain video slots games are also excluded. The free spins winnings are also locked behind a 40 x rollover requirement, meaning that it can be surprisingly time consuming and difficult to get at your bonus rewards, especially if you’re not massively into slots games!

PlayFrank Casino customer service

PlayFrank’s customer service is efficient and well staffed, although the options for accessing it are a little limited. There’s no publicized phone number, but queries can be sent via both email and a responsive live chat service. 

The live chat service is very efficient, and provides answers to almost all questions at a very high speed, replying to initial queries very promptly. The responsiveness and helpfulness of PlayFrank’s customer service team puts many other sites to shame, and they really go the extra mile to make sure all issues are fully resolved to the customer’s satisfaction. 

It’s also worth noting that the customer service team for PlayFrank Casino are active on player forums, and offer a high level of responsiveness and support for players who post on these sites with concerns and questions. That’s an impressive level of dedication, and a step further than most casinos offer!

PlayFrank Casino Trustworthiness

PlayFrank Casino is fully licensed in the UK and Malta, two countries with very strict regulations as to which online gambling companies can receive licenses. The fact that this casino is accredited in both of these countries is a strong point in its favor, indicating that it abides by some very strict rules and restrictions. 

However, the information provided by this casino is not the clearest, and there are a number of aspects of things like the payments process that raise minor red flags. While it seems to be a legitimate casino, we have enough reservations to say that, as far are we are concerned, PlayFrank is certainly not the best out there. 


  • The time frame for most withdrawals is much shorter than those offered by many other online casinos, allowing you access to your winnings very quickly. 
  • PlayFrank offer a wide range of games from some of the biggest providers of online gambling games in the industry, ensuring that you can find something great to play without too much difficulty. 
  • Customer service from PlayFrank is responsive and efficient, and all of the staff are well trained and well equipped to deal with almost any problems that may arise. They are also willing to go above and beyond in order to assist with concerns that players may have about the casino. 


  • PlayFrank Casino does not offer phone support options for customer service, relying instead on live chat and email. 
  • There are a number of geographical limitations in place on PlayFrank, and players from the USA and a number of other countries will not be able to access this site. 
  • The limitations on the welcome bonus on offer from PlayFrank Casino are numerous and significant, and can make the bonus seem far less appealing than it appears at first glance. 


PlayFrank has a couple of issues that are worth noting, particularly with regards to geographical limitations on access to this casino, but it is primarily a good casino that’s worth taking a look at. The range of games on offer from PlayFrank is impressive, covering slots games and table games from some of the biggest and best providers in the industry. In addition to this, the welcome bonus is a respectable one, despite its limitations.

Overall, this is a fairly solid casino with a few negative points that are worth being aware of. It’s not the worst in the field by any means, but nor is it the best. Most users should be able to get something worthwhile out of this online casino, but there are better options out there that will provide similar entertainment without the limitations and restrictions tied up with PlayFrank Casino. If you’re just looking for some casual fun and aren’t too worried about welcome bonuses, though, then PlayFrank Casino should fit your needs well.